Singapore’s national lottery operator, sgp pools provides customers with a safe and regulated platform on which to place bets for Toto, 4D, Sports Betting and more. Committed to responsible gambling and adhering to self-regulatory guidelines in daily operations, employees from this organisation also take part in community outreach programmes while supporting charitable organisations’ work.
Yeo and his team are working towards modernising the organisation from its traditional counter service model, to digital channels and mobile platforms for onboarding, managing accounts and placing bets – they also work closely with authorities in combatting illegal gambling activity.
Managing this complex ecosystem is no simple feat; they must ensure their platform and systems can accommodate a high volume of transactions while keeping customers satisfied while protecting security and privacy. They’re also developing products and services designed to appeal to a wider audience while improving overall customer experiences.
Singapore Pools’ mobile app now provides customers with a service allowing them to bet on their favorite football teams – customers can also access betting history, manage account balance, and receive email notifications when they win! Downloadable on both iOS and Android devices.
To help their staff remain relevant, sgp pools has implemented training sessions designed to inform employees on the newest trends and developments within the industry. Led by experienced trainers, these workshops cover subjects such as data analytics, business process improvement, project management and more. Furthermore, sgp has introduced upskilling opportunities and career advancement for mid-career jobseekers.
sgp pools is a proud member of the global Responsible Gambling Alliance and endorses their Code of Conduct. Responsible gambling practices at sgp include restricting how often an individual plays and setting aside funds to cover losing bets; moreover, employees are strongly advised to seek professional assistance if their gambling habits become problematic.
Sgp pools has collaborated with SkillsFuture Singapore (SSG) and Lifelong Learning Institute to offer upskilling initiatives for non-profit workers. Furthermore, educational institutions like Singapore Polytechnic and the University of Technology Sydney have been used as training locations.
Sgp pools is a leader in employing people with special needs, providing them with opportunities to develop skills necessary for employment and increase their potential to become self-reliant. This fits into their vision to develop an inclusive and resilient workforce of all talents. National Volunteer and Philanthropy Centre (NVPC) awarded our company with the NVPC Company of Good recognition for its corporate purpose adoption efforts. These awards recognise organisations which demonstrate positive impacts in four categories – People, Society, Governance and Environment – with our 3,500 employee base and projected S$1.4 billion revenues by 2024.
